On October 26, 2012 the District of Lantzville mailed an invitation to participate in the 2012 Citizen Satisfaction Survey to all District residential property owners, for a total of 1,533 mailed invitations. The purpose of the survey was to invite respondents to share their opinions, ideas and feedback about Lantzville as a community, and the District of Lantzville as their municipal government.

Respondents had the option of completing the survey electronically (online) or by obtaining a print copy from the District office. Of the 1,533 mailed invitations, 8 were returned as undeliverable. The total number of valid survey recipients was therefore 1,525. By the November 23, 2012 response deadline, 456 valid responses had been recieved, providing a good response rate of 29.9%.

The survey, itself, was adapted from an instrument originally developed by the District of Saanich in 2003. This report includes a discussion of the results in each of the key sections, followed by a series of more detailed appendices, including respondent characteristics, statistical tables, full-text responses to the open-ended questions and a copy of the survey instrument.

To view the the results and executive summary please click below:

Executive Summary only
2012 Citizen Satisfaction Survey Results

Last Modified: Nov 7, 2013
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